How would you sum up your time as commissioner customs since you took office?
Fairly ok. The target for customs and the whole institution is high. I did not have much time to settle down but to hit the ground running. My first task was to enhance compliance. My emphasis was on ensuring we get it right within the organisation—providing timely services. It was all about quickening clearance and facilitating business.
How did you do that?
I made minimum changes. Kampala management, for example, was overseeing more than 120 warehouses. I increased supervision and made it as close as possible. We have increased working hours for some of our units till late in the night. We have strengthened risk management division by establishing a centre at customs to manage risk. We can now see all incoming cargo in real time and we have personnel ensuring that goods are being declared correctly and quickly cleared.
What achievements have you registered so far?
We have decongested Malaba border point. You will never find “kilometres of trucks” - so many vehicles on our side of the border waiting to be cleared as it used to be. Development at Busia border is impressive and so is Mirama hill -Ugandan- Rwandan border.
What challenges are you facing?
We have bits of issues with our network stability. However, we are always upgrading it and looking at making it stable. Currently, stability has significantly improved, considering that it was worse. Actually internet infrastructure remains the biggest challenge, and that is something that is a little bit beyond our control. The capacity and connectivity issues are handled by a third party and this is something we are dealing with.
Smuggling is the other problem. This is crucial because its form keeps changing. Smuggling is rampant because of different domestic rate (taxes) applied in the region. Because of that people keep looking for where the advantage is. For example, most smuggled mobile phones are from Rwanda because it does not charge taxes on them.
We shall exchange information with neighbouring partner states and enhance tracking of cargo. Central in our plan is tax education.
Smuggling in all forms including; mis-declaration, undervaluation, outright smuggling and concealment is not only morally wrong but also criminal. But we are doing all we can to deal with all forms of smuggling. We are not about to let smugglers win this fight.
Each station will be held responsible for any unnecessary delay. We are also directly dealing with individuals who, for any reason, delay clearance of goods.
Anything worth talking a