Tanzania’s pension Fund picks lessons from NSSF

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Posted  Wednesday, January 29   2014 at  02:00

In Summary

The fund was lauded for customer satisfaction among other things.


Tanzania’s Public Services Pension Fund (PSPF) is set to adopt operational standards set by the National Social Security Fund (NSSF), to improve its performance in the country’s social security industry.
The commitment follows the end of a week-long study tour by a five-man PSPF delegation at NSSF Uganda.

The Dar es Salaam-based pension scheme sent the team to Uganda on a mission to learn and embrace practices which have led to the turnaround of NSSF over the last three years.

The team including representatives from; PSPF’s human resource, finance and planning departments were in Kampala between January 19 and 25.
PSPF is a social security institution established by Tanzania’s Public Service Retirement Benefits Act.

The Fund has over 367,400 active members and has assets worth Shs2 trillion compared with NSSF’s 450,000 members and Shs3.4 trillion in assets.
According to Mr Lihami Masoli, the planning and research manager of the Fund, the delegation which was led by Mr Paul Kijazi, the Human Resource Manager, was recommended to visit Uganda by the director general of PSPF, Mr Adam Mayingo.
“This Fund compared to others in East and Central Africa is doing very well.

We are interested in knowing how they changed the organisation in just a few years. They have a high level of automation, the commitment of staff is great and their customer satisfaction level is very good. When they presented their value preposition at the East and Central Africa Social Security Association meeting in Mombasa last year, the director general was very impressed,” Mr Masoli said in an interview.

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