MultiChoice to reward every customer with monthly airtime, free channels

Mr Charles Hamya (middle) addressing journalists at the company's headquarters in Kampala recently. File photo

What you need to know:

  • From March 7, customers that remain active for a minimum of three months will qualify for airtime worth Shs 5000 for GOtvplus and 2500 for GOtv value.
  • To consent for the airtime, the customer will be required to send the words; <GOtv wow> and their decoder number (IUC number) to 6488 then get admitted automatically for the airtime bonuses. And the customers who would wish to opt out will use the same process except type the words <GOtv no>.

Kampala.
MultiChoice Uganda has introduced two brand new incentive programs ‘DStv thanks’ and ‘GOtv wow’ to appreciate their loyal consumers.
Mr Charles Hamya, the general manager of the video entertainment company made this revelation at their head office in Kololo a Kampala suburb on Tuesday evening.

“We are delighted to launch DStv thanks and GOtv wow to say thanks to our valued customers. We are committed to putting customers at the heart of business and one of the ways is to show our appreciation for loyalty and unwavering support by offering them more value,” he said.

According to him, the rewards programs are customer-focused aimed at recognizing and rewarding subscribers for their commitment to the brands. Customers who qualify for these programs include those with subscriptions to DStv and GOtv for three months uninterrupted.

He adds that, some of the exciting rewards that await loyal consumers include monthly bonuses and two brand new entertainment channels for Go-getters as well as four additional channels on the DStv platform featuring latest telenovelas, movies and international content for whole family to enjoy at no extra cost.

The entertainment channels offered as reward are Zee Bollymovies which is a movie channel offering a mix of classic contemporary movies dubbed in English, Viasat Life factual entertainment channel with inspiring stories of ordinary people who made it big, insightful and practical information for GOtv subscribers. The DStv subscribers will enjoy; Nina TV, a telenovela channel featuring African and Brazilian novelas of romance, passion, drama, suspense, action and vengeance, Zee Bollymovies, Viasat Life and lastly Trigger a male-skewed entertainment channel infused with a dash of macho.

Mr Hamya, said for the next two weeks customers will get the opportunity to experience unlimited access to these channels offering a range of the latest quality content.
Ms Sauya Nakiyaga the head of retention of Multichoice said in addition to consumers getting Zee Bollymovies and Viasat Life customers will also be rewarded with monthly airtime bonuses provided they remain continuously connected for a minimum of three months.

From March 7, customers that remain active for a minimum of three months will qualify for airtime worth Shs 5000 for GOtvplus and 2500 for GOtv value.

To consent for the airtime, the customer will be required to send the words; <GOtv wow> and their decoder number (IUC number) to 6488 then get admitted automatically for the airtime bonuses. And the customers who would wish to opt out will use the same process except type the words <GOtv no>.

“When putting together these programs, we analyzed the best global rewards programs practice as well as what our customers love about the DStv and GOtv brands. The rewards offered had to provide greater value to our loyal consumers beyond what they would normally get while also providing added motivation to stay loyal to our platforms,” Ms Nakiyaga said.

According to her the rewards which have been lined up will not only enhance customer television viewing experience but also solidify their connection to their platforms.