Friday August 24 2018

Why don’t HRs acknowledge receipt of applications?

Caroline Mboijana

Caroline Mboijana 

By Caroline Mboijana

Why don’t HRs acknowledge receipt of applications, or provide feedback to job applicants, shortlisted or not. Feedback helps people know why they were rejected. Deus

Dear Deus,
Management of a recruitment and selection is an extremely sensitive process to facilitate. The failure to communicate is most common due to the overwhelming number of applications received by the organisation or recruiting firm.
This was common in the past when applications were physically submitted at a specified place and where there is no record management of receipt.
Over the years this practice has changed with companies and recruiting firms managing this process through an online platform.
In such cases, you will receive feedback when you application has been received as well as if you have not made the shortlist.
A common practice to manage this issue of communication is to place a disclaimer in the advert “Only Shortlisted Applicants will be contacted.
It is important, especially from a learning perspective, that candidates who have undergone any form of assessment during the selection process are given feedback, both positive and constructive.
It will contribute to one’s personal development and will be key for the preparation for the next opportunity.
If you would like to receive feedback, you must ask for it.
Employers and recruiting firms do provide that feedback and it is usually provided by a technical person who facilitated and or was part of the selection process.

Caroline Mboijana
Managing Director
The Leadership Team (U) Ltd
[email protected]