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UCC suspends telecommunication promotions

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By Stephen Kafeero

Posted  Friday, June 6   2014 at  18:20

In Summary

In a statement issued on Friday afternoon, UCC claims that the suspension is aimed at improving the quality of service and experience that consumers of telecom products in Uganda receive

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Telecommunication regulator, Uganda Communications Commission has suspended all the new telecommunication promotions by telecom companies.

In a statement issued on Friday afternoon, UCC claims that the suspension is aimed at improving the quality of service and experience that consumers of telecom products in Uganda receive.

“In a bid to improve the quality of service and the quality of experience that consumers of communications services in Uganda receive, UCC has with immediate effect suspended all new promotions offered by licensed operators with respect to mobile communication services,” read the statement in part.

According to UCC, the suspension will be reviewed only if the licensed telecom operators affected conform that an operational and sustainable mechanism acceptable to the regulator is put in place to ensure consumers of their services are not subjected to mobile spam as defined under the UCC Guidelines on Content, Services and Applications.

UCC further states that the suspension will be lifted only if the quality of service offered for the various mobile communication services not only comply with, but significantly exceeds in a consistent manner with the associated standards set by UCC for such services.

The Uganda Communications Act, 2013, in one of its objectives seeks to develop a modern communications sector by, among others, expanding the existing variety of services to include modern and innovative communication services.

UCC as the regulator of the Communications Sector in Uganda has, as one of its functions under the Uganda Communications Act 2013, to promote the interests of consumers and operators as regards to the quality of communications services and equipment.