2016 was a great year for Uganda’s tourism industry

Dear Ugandans and all foreigners resident or working in Uganda, it is with great pleasure that I wish you all a more pleasant 2017 full of memorable trips that you will enjoy while visiting new and improved sites all over Uganda, the undisputed Pearl of Africa.

Last year, Uganda Tourism Board made giant strides for our country, the Pearl of Africa; I am pleased to inform you that we have refined our marketing strategy. In 2016, for the first time in Uganda’s history, on your behalf, we hired three firms to market the Pearl of Africa in United States, United Kingdom and Germany. These firms are devotedly operational under our vigilant supervision. Uganda is increasingly receiving continued coverage worth millions of dollars in leading media houses in these markets.

To be exact, Uganda has already received media publicity worth nearly $4 million. A lot more is expected by the end of 12 months for which the firms were hired. From this intervention, we expect tourists from US to increase from 49,414 in 2015 to at least 60,000 in the year 2017; tourists from United to increase from 40,851 in 2015 to 60,000 in 2017 and tourists from Germany to increase from 9,585 in 2015 to at least 15,000.

I wish to encourage every business involved in tourism to expect and harness this increased interest from these markets.

Special care should be given to receiving German tourists that may not be very fluent in English. Taking short courses in the German language may come in handy at this time. On the international scene, we shall continue attending major exhibitions alongside our tour operators to link them to their established counterparts in wisely-selected markets. We are also working closely with Uganda’s foreign missions in key source markets to publicise the Pearl of Africa and to link our tour operators to tour operators from established markets where we have foreign missions.

On the domestic front, we appreciate the increased interest from all Ugandans in tourist sites all over Uganda. Ugandans are surely rediscovering the Pearl of Africa. During the Christmas period, we closely observed as Ugandans and expatriates filled tourism sites all over Uganda. We appreciate the lead role played by outstanding domestic tourists such as Rotaract and Rotary, rally fans, sports fans, culture enthusiasts, The Slayers, Mr Dibo and friends, Mr Kyamutetera and many others. Going forward, we shall continue supporting domestic campaigns including Tulambule and others. We strongly wish to encourage the private sector to design such initiatives that will encourage more Ugandans to explore Uganda.

For the first time in Africa, we hosted Africa’s first ever birding expo at the Botanical Gardens Entebbe. This exposed Uganda as the world’s premium birders’ destination, boasting of 50 per cent of Africa’s bird species and 10 per cent of the world’s species. This expo will continue to grow and be Africa’s and Uganda’s signature birding event.

I invite you all to grace the Pearl of Africa Tourism Expo to experience all the tourism sites that exist all over Uganda, albeit in one single venue. Entrance to the expo will be free of charge for all of you. We have organised the country into 13 tourism destinations namely Busoga, Far Eastern, Lango, Acholi, West Nile, Bunyoro, Toro, Rwenzori, Kigezi, Greater Ankole, Ssese Islands and Buganda; most of our domestic interventions will aim at promoting these unbelievably gifted destinations.

We continue to regulate the tourism industry to improve the quality of service you receive. So far, we have classified 61 hotels all over the country; five of which have received five star rating. This exercise is continuing and we encourage all tourist accommodations to have their facilities classified as it shall amplify their credibility.

The service is currently done free of charge. We also worked closely with KCCA to train waiters and cooks of the different hotels in and around Kampala in order to increase service quality in the highly competitive industry. We have trained tour operators as well. We shall continue training staff employed by tourism facilities such as accommodation facilities, tour operators, tour guides, and many others, free of charge.

We thank our partners in the private sector, Uganda Tourism Association, Uganda Hotel Owners Association, Association of Uganda Tour Operators, TUGATA, the association of Travel Agencies, Tour Guide Associations such as USAGA and UTGA, as well as our partner agencies such as UWA, UWEC, Ngamba Island, HTTI, Civil Aviation Authority and many others for the continued collaboration. We pledge unwavering commitment to collaborative efforts in promoting destination Uganda.

In 2017, our major effort will be placed on strengthening
our brand promise – The Pearl of Africa. Building a strong national destination brand will require the involvement as well as the support of every Ugandan and Ugandan institution including Parliament, police, army, sports teams, media houses, Opposition, boda bodas, etc. We shall be at your door step to guide you on how best you too can participate and benefit from a stronger destination brand.

Our commitment to promoting Uganda as a world class travel destination continues. We wish to assure you all that we have transformed into a result-oriented organisation dedicated to increasing the numbers of both foreign and domestic visitors to our tourism sites as well as regulating the tourism enterprises to ensure high quality of services.

Whereas there is still a lot of room for improvement, rest assured that we are on the right track as an agency of the Ministry of Tourism, Wildlife and Antiquities guided by the minister Ephraim Kamuntu, State Minister Godfrey Kiwanda alongside the Permanent Secretary Ms Doreen Katusiime.

Finally, we encourage individuals that know about or possess undeveloped sites, as well as communities that own or live nearby sites associated with rich heritage to contact us for assistance and guidance. Uganda has more than wildlife – it is blessed with centuries-old stories that have to be told and sold. Do not hesitate to seek guidance on how best to convert your rich heritage/history into dollars. Together, we can tap into tourism to create jobs for our especially rural populations.

Mr John Ssempebwa is the deputy chief executive officer, Uganda Tourism Board.