Monday March 10 2014

All public agencies should value feedback from citizens

By Leonard Kakinda

I recently read an advert in Daily Monitor (January 28), where the Uganda National Roads Authority (UNRA) gave their detailed work plan of road construction and improvement in the country.

They showed the roads that are about to be completed, those under construction and those to start in the near future. In addition, they asked for comments from the public. Again, they gave their full contacts and a toll free number which the public can use.

I want to applaud the management of UNRA for this information. In the Daily Monitor of December 23, 2013, I wrote a letter titled, “Government should listen to the public.” In this letter, I gave some suggestions to improve service delivery.

This was in response to the request of Ms Rose Namayanja, the Minister of Information and National Guidance on how to improve service delivery in Uganda. So, I thank UNRA for taking my advice into consideration.

I now advise them to strictly follow the time schedule they gave us to work on our roads and to do quality work. I also advise other government agencies to do the same and give us their detailed work plan plus their complete contacts, including toll-free numbers and valid addresses.