UTB starts classification of hotels

Monday March 28 2016

By Edna Kyokunzire

Kampala. Uganda Tourism Board (UTB) has launched an exercise aimed at identifying and classifying hotels and related accommodation facilities according to East African Community (EAC) standards.
“To qualify for classification, the hotel has to meet all aspects of the essential requirements,” said Mr James Ssebagala, UTB coordinator for quality assurance.
Last year, UTB held an awards ceremony for hotels previously classified under the Ministry of Tourism.

UTB chief executive officer Stephen Asiimwe said the ongoing inventory exercise is to guide in the assessment and standardisation of accommodation facilities in the country.
“Uganda is classifying hotels working with the same standards used by all East African Community members. It is a requirement that all accommodation facilities be classified under the same EAC standards,” he said.
The present grading covers the physical and intangible service expected from an accommodation facility in a specified category and level of classification.

The EAC criterion rating system is denoted by stars where one (1) star denotes the lowest and five (5) star the highest grade. Save for motels and restaurants whose star rating ranges from one to three and three to five respectively, all the other categories are graded from one to five stars. While a one star establishment has the basic facilities that provide functionality and comfort to the guest, the five star establishments provide a high degree of luxury and ambience that conform to any internationally recognisable standards.

The categories
Town hotels. Located within or near an urban centre with the majority of clientele being travellers.
Vacation hotels. Located within or near a holiday resort, majority of the clients are holidaymakers.
Motels. Located along a highway or motorway, caters mainly for the motorists.
Villas, cottages and service apartments. Commercial establishments mainly located within holiday resort area but targeting clientele who may prefer self-catering services and privacy.
Lodges and tented camps. Located within or near a natural habitat rich in fauna and flora with most clientele leisure seekers.