Why supermarkets in Uganda should meet quality marks

Capital Shoppers supermarket staff attend to customers in Ntinda, Kampala. Photo by Rachel Mabala

What you need to know:

  • According to UNBS, other supermarkets have not complied despite its efforts to interest them to take on ISO 9001-2008.
  • At Shoprite Checkers Supermarket, an official, who preferred anonymity for not being the voice for the company, said if ISO 9001-2008 is a requirement that they must have, , they will have to comply.
  • Suppliers can either make or break a supermarket business basing on the quality of products they provide, their expiry date and timely delivery, among others.
  • Dorothy Nakaweesi spoke to some of the retail supermarkets on their quality controls considering that only one supermarket in Uganda was awarded an international quality mark.

Recently, Uganda National Bureau of Standards (UNBS) awarded Nakumatt (U) Ltd’s chain of Supermarkets an international quality mark: International Standards Organisation (ISO) 9001-2008 certified.
The standards body claims Nakumatt met customer, statutory and regulatory requirements applicable at both international and national level before it was awarded the ISO 9001-2008 certification.
This means Nakumatt is the only retail supermarket in Uganda that has achieved this certification whose scope covers the retailing of household and consumer goods in Uganda.
The ISO 9001:2008 is a written standard that defines the basic elements of a quality management system that organisations should adopt to ensure that their services meet or exceed customers’ expectations.

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