How can departmental meetings help employees?

Friday May 10 2019

Caroline Mboijana

Caroline Mboijana 

By Caroline Mboijana

How best can departmental meetings help employees meet their KPIs and how can what has been discussed be fast tracked for betterment of the department and company? Bob

Dear Bob,
I support the thinking that departmental meetings should be used as a forum where teams can discuss their performance. The meetings should be structured from two different perspective, operational and strategic.

Your operational meetings take place at least once a month, with a focus on the operational/ day-to-day aspects of the department. While some managers prefer weekly meetings, I would question the add value especially when team members have not had enough time to implement agreed action steps.

The strategic departmental meetings are planned for either once every two months or once a quarter, where the focus is on the strategic outcomes of the department. It is in these meetings where the focus is on the department’s contribution to the organisations strategic goals and objectives.

In these meetings the team re-confirm the agreed cascaded departmental KPI’s; it is the space where evidence-based feedback on performance is discussed; where the team recognises areas of good performance and acknowledges areas for improvement; where agreements of action points to be implemented are brainstormed and planned, so that department exceeds its KPI’s.

This is the same setting where new ideas and ways of working are discussed. The meetings should be led and facilitated by the head of the department. Their department is responsible and accountable for the performance of their department collectively as a team, as well as the individual performance of each team member.

Caroline Mboijana
Managing Director
The Leadership Team (U)