MTN explains the Saturday Mobile Money service outage


Over the last weekend, our customers experienced service disruptions following routine maintenance implemented during the service window on March 11th, 2022.

The service was down for a short time, but our technical team was able to quickly get it back up and running again.

MTN Uganda reassures its esteemed customers and the general public that there has been no loss of funds in our clients’ accounts.

We regret any inconveniences caused by the system's intermittencies. Customers can reach us through social media or our call center for help with their own accounts.

MTN Mobile Money Uganda Limited remains committed to providing a secure and reliable mobile money platform to all its customers and stakeholders.


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