How can I handle an overly emotional employee?

Caroline Mboijana. PHOTO/FILE 

What you need to know:

  • In the first instance, I would advise that you look at your discussion with your team member, not as a criticism but rather as a discussion about constructive feedback to do their work better. 

Dear Caroline, 
One of my employees often bursts into tears whenever I discuss his work. Whenever this happens, he disappears from the office for days; I think trying to compose himself. He even confessed to a friend that he is so afraid of doing anything wrong at work that he often ends up not trying new things that might be helpful? He is a good worker, but he is unable to control his emotions. How can I effectively communicate to him without triggering those extreme reactions?  Kiiza

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