UCC cracks down on illegal postal, courier service operators
The Executive Director of UCC, Nyombi Thembo, speaks during the first Postal and Courier Baraza in Kampala on April 24, 2025. PHOTO | COURTESY
What you need to know:
- According to Nyombi Thembo, Executive Director of UCC, these illegal entities disrupt fair competition and pose risks to lives, property, and trust.
The Uganda Communications Commission (UCC) has expressed growing concern over the rising number of illegal postal and courier service operators in the country, vowing to take firm action against them.
According to Nyombi Thembo, Executive Director of UCC, these illegal entities disrupt fair competition and pose risks to lives, property, and trust.
"Every unlicensed courier is a potential weak link in our nation's communications chain, and let me be clear: if you're not licensed, you're illegal," Mr Nyombi said during the Postal and Courier Baraza in Kampala. The event was organized under the theme "Safe Hands, Secure Delivery Use Licensed Operators."
Mr. Nyombi emphasized that the postal and courier sector is crucial to Uganda's e-commerce engine, connecting communities, accelerating economic growth, and fostering trust in a digital world. "With the explosion of online trade, licensed postal and courier services have become the invisible infrastructure supporting small businesses, rural entrepreneurs, and urban marketplaces alike," he said.
According to UCC data, 60% of postal and courier service operators in Uganda were operating illegally in 2023. Mr. Nyombi urged unlicensed operators to seek licenses, highlighting the benefits of licensed services, including tracking, accountability, customer support, and peace of mind.
"Licensed operators are not only just legal but lifelines," he said. Mr. Nyombi encouraged licensed operators to prioritize safety and security, while consumers were advised to ask questions before sending items and businesses to register and comply with regulations.
The UCC is committed to enforcing regulations to foster a trustworthy and efficient postal industry. "As for the Commission, we will maintain fair and resolute regulation," Mr. Nyombi said. "Each of us has a vital role to play, and together we can establish a postal and courier industry that is trustworthy, efficient, and respected not only in Uganda but throughout the region."
Ms Julianne Mweheire, Director of Economic Regulation, Content, and Consumer Affairs at UCC, urged licensed service providers to ensure accountability, proper handling, dispute resolution, and maintaining business reputation.
The Baraza aimed to bring together stakeholders to discuss industry developments, innovations, and consumer needs.
