Stanbic bank officials visit assaulted guard, apologise

Stanbic bank has issued a statement saying they have reached out to State Minister for Water, Mr Ronald Kibuule and Ms Hellen Obuku over the incident in which the latter was allegedly assaulted by the former at the bank branch in Mukono.

Mr Kibuule is accused of assaulting, Ms Hellen Obuku, a guard, who wanted him subjected to routine security check, which he rejected before a skirmish ensued with the minister ordering the arrest of the guard by the police.

The bank now says they have reached out to both parties and expressed their apologies.

“It is important to note that Stanbic Bank has reached out to both of them and have expressed our sympathies and apologies for the incident. This is customary when negative incidents occur at any of our customer touch-points and a complaint is raised. By no means have either apology apportioned blame, nor have we concluded the outcome of the current investigations into the matter,” the bank said, adding: “As an organisation we are committed to ensuring the security of our staff, contractors and customers as their wellbeing is paramount to us.”

“To that end, we are continuously working with security to ensure that all personnel can successfully complete their duties, even when faced with compromising situations.” the statement read in part.

Ms Obuku’s relatives confirmed yesterday that Stanbic Bank officials visited them and made a verbal apology on Sunday.
Mr Kibuule yesterday maintained his innocence and demanded that bank releases CCTV footage to the public to show what happened.