MTN subscribers demand better voice, data services

MTN CEO Mr Brian Gouldie at a recent event . File photo

Kampala. Telecom giant MTN has had a bumpy road for the last couple of months. Days after court ruled that the telecom pays Shs2.3 billion to EzeeMoney for sabotaging business, now, subscribers are demanding that the telecom improves its quality of service.
An official at the Uganda Communications Commission told Daily Monitor at the sidelines of the Northern Corridor Joint Operator-Regulator technical meetings at UCC headquarter last week that the operator had registered technical challenges in the last quarter. He added that subscribers had lodged several complaints on MTN’s voice and data services. UCC will in coming days release specifics on the sector’s performance assessing among other things the operators’ quality of service (QoS), network performance (NP) and busy hour (BH).

UCC’s spokesman and director of Broadcasting Fred Otunnu however says there has been general compliance with regard to quality of service in the telecom industry, however he contends there are persistent complaints such as drop call rates.
MTN will need to improve its successful call rate, blocked call rate and dropped call rate if it is to keep in the lead, especially with Airtel and others closing in after disconnecting over 300,000 subscribers for non registration. Mr Anthony Katamba, MTN’s legal counsel says the telecom was yet to see the quarterly report but it had put in place measures to improve its quality of services.